FAQ'S

captivate your audience with world class videography.

FAQ'S

PROCESS

What is the first step?

First step is to fill out the contact form on the website. Our system will email you with a questionnaire and a welcome email. Please make sure to spend some time filling out the questionnaire and then let us know when you may want to setup a phone call.

WHAT IS THE PAYMENT PLAN? 

Payment plan is industry standard. 50% down to hold the date and 50% one month prior to the event. We do full payment prior to the event as in the event of cancellation it is a loss of income to us and once we hold the date we can't make another booking.

WHAT IF I CANCEL? DO I GET A REFUND?

Down payment is non-refundable. But if you want to re-schedule you can apply retainer to new date as long as it is scheduled within 6 month period.

Is there a contract?

Yes, once your scope of work has been discussed and finalized an online contract booking proposal will be emailed to you for review and signature. Upon signing you may pay online with any major credit card or mail a check, whatever you feel more comfortable with.

UNDER WHAT CIRCUMSTANCES DO I HAVE TO PAY SALES TAX?

Sales tax is only paid if there is an exchange of a physical product. For this reason all our photo and video packages have digital delivery to avoid sales tax. If you would like to purchase a blu-ray DVD please contact us for pricing details.

ARE THERE TRAVEL COSTS INVOLVED?

Within a 35mi radius from San Francisco we do not charge mileage. Outside of 35mi radius we charge $0.90/mi.

how long does it take to receive the final product?

Contract will say that you will receive product in 26 weeks, but on average we are able to turn around the video in about 16 weeks approximately depending on the time of year. It should be noted that we are not held accountable though before the 26 week period.

PRODUCTION

Who will BE SHOOTING MY wedding VIDEO?

Filmtwist is comprised of associate cinematographers/directors carefully selected and trained by Owner, Deepa Pathak, to ensure the best quality work is provided. These associates have worked with Filmtwist for years honing there skill and artistic abilities. Associates are typically introduced to couples about 8 weeks in advance of the wedding date so you may coordinate and get to know them. 


It should be noted that it is still possible to work with Owner, Deepa Pathak, but there is an additional premium on top of package price of 15-20% depending on the time of year. In addition, another popular option is to book a pre-wedding shoot and work w/ Deepa and then have associates on your wedding day.

Why do you have a three person PRODUCTION team?

Many people ask why are three people required for a Filmtwist production as many other companies only have one or two. The real reason to have a third person is so that we can capture the best audio, cinematic and documentary coverage at the same time. When you have only two staff during the ceremony and reception it will be difficult for someone to monitor audio and get artistic shots all at the same time as providing documentary coverage of the ceremony. This is the winning formula to have three people on set. If you are not as concerned with cinematic coverage then you should check out our sister company Fusion Moments Media at www.fusionmoments.com

WHAT KIND OF CAMERA EQUIPMENT DO YOU USE?

For video we use Canon 5D Mark 3 DSLR cameras for our shoots with L Series Canon Lenses. In addition, we use high quality audio equipment to capture sound. Other specialty camera equipment may be used upon request if you want to shoot 4k video or super slow motion.

what kind of audio equipment do you use?

We utilize h1n and rode mic lavaliers for ceremony as well as we tap into the sound board if available via h5n. For receptions we typically just tap into the sound board provided by DJ via h5n .

WHAT kind of lighting do you uSe?

We try and minimize our lighting to maintain the overall impact and feel of the reception, but during the reception lighting is typically required. The reason for this is that even though our cameras do fairly well in low light there is still some amount of grain that is created in shots during low light. 

CAN YOU MAKE ME LOOK SKINNIER?

It's much more difficult to make people look skinny in video than it is in photographs, but there are some techniques that can shave off a few pounds. So yes possibly...haha...no guarantees......

HOW MUCH EXPERIENCE DO YOUR SHOOTERS HAVE?

Our primary cinematographers have a minimum 5 years experience. We ensure that they capture our events in a consistent manner to meet the expectations of Filmtwist Productions.

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FAQ's

POST PRODUCTION

HOW DOES THE POST PRODUCTION EDITING PROCESS WORK FOR VIDEO? DO I HAVE THE OPPORTUNITY TO GIVE FEEDBACK?

The best thing is for you to provide input prior to us starting the editing and the best way to do this is via our online detailed questionnaire. Through the questionnaire you can provide information and tell us about any important aspects. In addition, after your shoot day if you feel something happened that you want included or want to bring to our attention please feel free to email us and or update your online questionnaire. If after your video has been delivered you feel like there is a shot that you want replaced or a special moment missing feel free to give us specific comments and we can make the complimentary change for you

WHAT IS YOUR POLICY ON MUSIC LICENSING?

There has been a huge crackdown online with music licensing, so if you want your video public you need to use licensed music otherwise it is illegal no matter what anyone tells you. 

WHAT DO YOU RECOMMEND FOR MUSIC?

We recommend licensing a song for the video from the Music Bed and/or Song Freedom. Cost to license songs from the Music Bed or Song Freedom are typically paid for by us, but if unsure please inquire.

WHAT IF I REALLY DON’T LIKE ANY LICENSED MUSIC?

We recommend at least giving it a try as there is a vast amount of really great music, but if you don’t seem to like anything the only option is to use the songs you like and keep the videos private.

WILL LICENSED MUSIC MAKE MY HIGHLIGHTS BETTER OR WORSE?

We feel that licensed music actually makes your video much much more powerful than top 40 or mainstream favorites! The reason for this is that when you are watching the video, if you use a top 40 song, you will be listening to the song more than you are watching the video. It gets in the way of feeling and watching the video.

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