FAQ'S

captivate your audience with world class videography.

FAQ

PROCESS

What is the first step?

First step is to fill out the contact form on the website. Our system will email you with a questionnaire and a welcome email. Please make sure to spend some time filling out the questionnaire and then let us know when you may want to setup a phone call.

WHAT HAPPENS IF WE CAN'T GET MARRIED ON OUR CONTRACTED DATE?

If due to unforeseen circumstances, you can’t get married on the contracted date, you have up to 6 months to reschedule and all retainers can be applied to that new date. The only caveat is that you need to check with us to be sure we are available before rescheduling.

WHAT IS THE PAYMENT PLAN? 

Payment plan is industry standard. 50% down to hold the date and 50% one month prior to the event.

IS THERE A CONSULTING FEE?

Yes, there is a consultation fee. We are busy covering a lot of weddings and only want to meet with couples who are serious about working with us, especially since our website can answer any questions you have. The cost is $100 for a 30 minute meeting. If you book with us, the fee will be discounted from your purchased package.

WHAT IF I CANCEL? DO I GET A REFUND?

Down payment is non-refundable. But if you want to re-schedule you can apply retainer to new date as long as it is scheduled within 6 month period.

WHY DO I HAVE TO PAY IN FULL BEFORE THE EVENT?

The reason we require full payment prior to the event is that if you cancel, then it is a loss of income for us. Believe it or not, weddings are cancelled on occasion =(

WHAT HAPPENS IF MY ASSIGNED SHOOTER CANNOT SHOOT ON THE DAY OF MY EVENT?

This rarely happens, but one of the benefits of working with a larger studio is that we have many talented resources, and we will be able to cover if someone falls ill or encounters an emergency.

UNDER WHAT CIRCUMSTANCES DO I HAVE TO PAY SALES TAX?

Sales tax is only paid if there is an exchange of a physical product. For this reason all our photo and video packages have digital delivery to avoid sales tax. If you would like to purchase a blu-ray DVD please contact us for pricing details.

ARE THERE TRAVEL COSTS INVOLVED?

Within a 35mi radius from San Francisco we do not charge mileage. Outside of 35mi radius we charge $1.00/mi.

CAN I JUST BOOK PHOTO COVERAGE? CAN I JUST BOOK VIDEO COVERAGE?

Yes, you can just book photo coverage or just video coverage. However, we strongly suggest having our photography and videography teams cover everything. The benefits being you're dealing with only one vendor and one contract for photo and video coverage. Also, the shooters will all be familiar with each other and it will take less coordinating on your end.

how long does it take to receive the final product?

Contract will say that you will receive product in 26 weeks, but on average we are able to turn around the video in about 16 weeks approximately depending on the time of year. It should be noted that we are not held accountable though before the 26 week period.

PRODUCTION

Who will BE SHOOTING MY wedding VIDEO?

Filmtwist is comprised of associate cinematographers/directors carefully selected and trained by Owner, Deepa Pathak, to ensure the best quality work is provided. These associates have worked with Filmtwist for years honing there skill and artistic abilities. Associates are typically introduced to couples about 8 weeks in advance of the wedding date so you may coordinate and get to know them. 

How many shooters will be at my wedding?

You will have two shooters at your wedding. The primary shooter is your lead shooter for the event and will be your single point of contact for all photography or videography related activities leading up to your event. They will ensure that all the coverage is completed as per the schedule for the event. Your secondary shooter serves to provide additional coverage and capture all the details of the event from a different angle. Pre-wedding events are one shooter, but you may request more shooters if you wish.

WHAT KIND OF Gear DO YOU USE?

We constantly upgrade our gear to the industry standard and shoot digitally and delivery digitally. We are also certified drone pilots!
In addition, we use high quality audio equipment to capture sound. For interviews we use high quality seinnheiser lavalier microphones and a rode NTG-3 boom mic setup. Additional lavaliers and microphones are used as required.
In general, all lighting is high CRI LED based lighting with bi-color so we can adjust color temperature from tungsten to daylight (3600-5600K).

What are my album choices?

We use PASS gallery to share your photos with you and it has many options to design your own album and purchase prints. We do not offer this service ourselves.

HOW MUCH EXPERIENCE DO YOUR SHOOTERS HAVE?

Our primary shooters have at minimum 3 years of wedding photography or videography experience. We ensure that they capture our events in a consistent manner, in order to meet the expectations of Filmtwist Productions.

SHOULD I GET AN ENGAGEMENT SESSION?

We highly recommend you book an Engagement Session! Not only is it a fun opportunity to capture your great couple chemistry with 2 wardrobe changes and 2 locations, but you'll also get to meet your photographer ahead of your wedding date. After about 4-6 weeks you'll receive your edited photos which you can use for sign-in tables, displays, etc. at your wedding events(s).

FAQ's

POST PRODUCTION

HOW DOES THE POST PRODUCTION EDITING PROCESS WORK FOR VIDEO? DO I HAVE THE OPPORTUNITY TO GIVE FEEDBACK?

We'd love for you to provide input prior to us starting the editing, and the best way to do this is via our online detailed questionnaire. Through the questionnaire you can tell us about any important moments throughout your day. In addition, if you plan to have a video presentation or something else during your wedding, please share that with us before the event so it can be included in your video. After your video has been delivered, if you feel like there is a shot that you want replaced, or a special moment missing, feel free to give us specific comments, and we can make the complimentary change for you. We only provide one round of revisions for clients so please be sure to share with us all the changes you want to make to your videos in one message.

HOW DOES THE POST PRODUCTION EDITING PROCESS WORK FOR PHOTO? DO I HAVE THE OPPORTUNITY TO GIVE FEEDBACK?

There are two levels of post production editing. The first level is called “Basic Edits” which includes color and exposure correcting, as well as ensuring overall consistency in the look of the photos throughout the shoot. The second level is called “Retouching / Advanced Edits” which include smoothing out of blemishes and skin, reduction of stray hair and brightening of eyes and teeth. Retouching / Advanced Edits is an additional cost and is not required but you may request the service. Please check with us for current market rates.

WHAT MUSIC WILL BE PLAYING IN MY VIDEOS?

Your documentary video(s) will have the music that played at your events and for montages we pick music to fit the mood. There has been a huge crackdown online with music licensing, so if your package includes a highlight video, we must use licensed music, chosen from www.musicbed.com. Using licensed music also allows the video to be easily shareable and you can pick licensed music from Music Bed prior to your wedding day. The same licensing rules apply to the teaser video.

WHAT DOES THE DOCUMENTARY VIDEO INCLUDE?

It can vary depending on our start and finish time, but typically it includes a getting ready montage, your full ceremony, and your full reception program, including speeches, cake cutting, first/parent dances and open dancing montage. For this reason, the length varies, as everyone’s ceremony and reception program is different. For non-church weddings, the average length is about 60-90min. For church based weddings, the average length is about 120min.

WHAT IS THE HIGHLIGHTS VIDEO?

The Highlight video ranges from 3-5min and is essentially the "trailer" for your wedding day. It will include the most important moments cut together in an artistic way.

WHAT IS THE TEASER VIDEO?

The Teaser video ranges from 30 seconds to 1 minute and is essentially a collection of the best shots of your wedding day. We create this video in order to share our work and your special day on social media and it is no additional cost to you.

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