FAQ'S
captivate your audience with world class videography.
FAQ'S
PROCESS
What is the first step?
First step is to fill out the contact form on the website. Our system will email you with a questionnaire and a welcome email. Please make sure to spend some time filling out the questionnaire and then let us know when you may want to setup a phone call.
WHAT IS THE PAYMENT PLAN?
Payment plan is industry standard. 50% down to hold the date and 50% upon completion of production.
Is there a contract?
Yes, once your scope of work has been discussed and finalized an online contract booking proposal will be emailed to you for review and signature. Upon signing you may pay online with any major credit card or mail a check, whatever you feel more comfortable with.
WHAT IF I CANCEL? DO I GET A REFUND?
Down payment is non-refundable. But if you want to re-schedule you can apply retainer to new date as long as it is scheduled within 6 month period.
UNDER WHAT CIRCUMSTANCES DO I HAVE TO PAY SALES TAX?
Sales tax is only paid if there is an exchange of a physical product. For this reason all our photo and video packages have digital delivery to avoid sales tax.
ARE THERE TRAVEL COSTS INVOLVED?
Within a 35mi radius from San Francisco we do not charge mileage. Outside of 35mi radius we charge $0.90/mi.
how long does it take to receive the final product?
Typically it takes up to four (4) weeks to receive the first draft. Upon receiving the first draft additional revisions will be received within five (5) business days.
PRODUCTION
WILL Deepa BE SHOOTING MY PROMOTIONAL VIDEO?
This depends on the package you have selected. To work with Deepa is 15-20% more on top of the regular package pricing, but it is not necessary to pay this premium in order to get a great video. Filmtwist is comprised of associate cinematographers/directors carefully selected to ensure the best quality work is provided. These associates have worked with Filmtwist for years honing there skill and artistic abilities.
What is the difference between a one, two, three, OR FOUR person PRODUCTION team?
Depending on what we are shooting we have a variety of different sized productions, but in general the following guidelines apply:
One (1) Person Crew - Recommended only for basic documentary coverage, b-roll w/ no lighting and no interview setup.
Two (2) Person Crew - Recommended only for basic documentary coverage, b-roll, testimonials, and "light" interview setup.
Three (3) Person Crew - Recommended for advanced full interview setup - full sound and lighting setup.
Four (4) Person Crew - Recommended if a dedicated director is require and for advanced full interview setup - full sound and lighting setup.
WHAT KIND OF CAMERA EQUIPMENT DO YOU USE?
For video we use Canon 5D Mark 3 DSLR cameras for our shoots with L Series Canon Lenses. In addition, we use high quality audio equipment to capture sound. Other specialty camera equipment may be used upon request if you want to shoot 4k video or super slow motion.
what kind of audio equipment do you use?
For interviews we use high quality seinnheiser lavalier microphones and a rode NTG-3 boom mic setup. Additional lavaliers and microphones are used as required.
WHAT kind of lighting do you uSe?
In general all lighting is high CRI LED based lighting with bi-color so we can adjust color temperature from tungsten to daylight (3600-5600K)
CAN YOU MAKE ME LOOK SKINNIER?
It's much more difficult to make people look skinny in video than it is in photographs, but there are some techniques that can shave off a few pounds. So yes possibly...haha
HOW MUCH EXPERIENCE DO YOUR SHOOTERS HAVE?
Our primary cinematographers have a minimum 5 years experience. We ensure that they capture our events in a consistent manner to meet the expectations of Filmtwist Productions.
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FAQ's
POST PRODUCTION
HOW DOES THE POST PRODUCTION EDITING PROCESS WORK FOR VIDEO? DO I HAVE THE OPPORTUNITY TO GIVE FEEDBACK?
The best thing is for you to provide input prior to us starting the editing and the best way to do this is via our online detailed questionnaire. Through the questionnaire you can provide information and tell us about any important aspects. In addition, after your shoot day if you feel something happened that you want included and want to bring to our attention please feel free to email us and or update your online questionnaire. If after your video has been delivered you feel like there is a shot that you want replaced or a special moment missing feel free to give us specific comments and we can make the complimentary change for you
WHAT IS YOUR POLICY ON MUSIC LICENSING?
There has been a huge crackdown online with music licensing, so if you want your video public you need to use licensed music otherwise it is illegal no matter what anyone tells you.
WHAT DO YOU RECOMMEND FOR MUSIC?
We recommend licensing a song for the video from the Music Bed and/or Song Freedom. Cost to license songs from the Music Bed or Song Freedom are typically paid for by us, but if unsure please inquire.
WHAT IF I REALLY DON’T LIKE ANY LICENSED MUSIC?
We recommend at least giving it a try as there is a vast amount of really great music, but if you don’t seem to like anything the only option is to use the songs you like and keep the videos private.
WILL LICENSED MUSIC MAKE MY HIGHLIGHTS BETTER OR WORSE?
We feel that licensed music actually makes your video much much more powerful than top 40 or mainstream favorites! The reason for this is that when you are watching the video, if you use a top 40 song, you will be listening to the song more than you are watching the video. It gets in the way of feeling and watching the video.
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