FAQ'S

captivate your audience with world class videography.

FAQ

PROCESS

What is the first step?

PROCESS

First step  is to fill out the contact form on the website. Our system will email you with a questionnaire and a welcome email. Please make sure to spend some time filling out the questionnaire and then let us know when you may want to setup a phone call.

Is there a contract?

Yes, once your scope of work has been discussed and finalized an online contract booking proposal will be emailed to you for review and signature. Upon signing you may pay online with any major credit card or mail a check, whatever you feel more comfortable with.

WHAT IF I CANCEL? DO I GET A REFUND?

Down payment is non-refundable. But if you want to re-schedule  you can apply retainer to new date as long as it is scheduled within 6 month period.

UNDER WHAT CIRCUMSTANCES DO I HAVE TO PAY SALES TAX?

Sales tax is only paid if there is an exchange of a physical product. For this reason all our photo and video packages have digital delivery to avoid sales tax. 

When can I speak with a shooter about planning?

You can speak with the shooter assigned to your project after you fill out and send us a questionnaire we provide to you or about 2-4 weeks prior to the shoot date.

ARE THERE TRAVEL COSTS INVOLVED?

Within a 35mi radius from San Francisco we do not charge mileage. Outside of 35mi radius we charge $1.00/mi.

how long does it take to receive the final product?

Typically it takes up to four (4) weeks to receive the first draft. If your project deadlines are shorter, inquire with us about an expedited service.

PRODUCTION

WHAT KIND OF GEar DO YOU USE?

We constantly upgrade our gear to the industry standard and shoot digitally and delivery digitally. We are also certified drone pilots!
In addition, we use high quality audio equipment to capture sound. For interviews we use high quality seinnheiser lavalier microphones and a rode NTG-3 boom mic setup. Additional lavaliers and microphones are used as required.
In general, all lighting is high CRI LED based lighting with bi-color so we can adjust color temperature from tungsten to daylight (3600-5600K).

HOW MUCH EXPERIENCE DO YOUR SHOOTERS HAVE?

Our primary cinematographers have a minimum 5 years experience. We ensure that they capture our events in a consistent manner to meet the expectations of Filmtwist Productions.

FAQ's

POST PRODUCTION

HOW DOES THE POST PRODUCTION EDITING PROCESS WORK FOR VIDEO? DO I HAVE THE OPPORTUNITY TO GIVE FEEDBACK?

The best thing is for you to provide input prior to us starting the editing and the best way to do this is via our online detailed questionnaire. Through the questionnaire you can provide information and tell us about any important aspects. If after your video has been delivered you feel like there is a shot that you want replaced or a special moment missing feel free to give us specific comments and we can make the complimentary change for you. After two rounds of revisions, any more requested changes many be subject to additional costs.

HOW DOES THE POST PRODUCTION EDITING PROCESS WORK FOR Photo? DO I HAVE THE OPPORTUNITY TO GIVE FEEDBACK?

There are two levels of post production editing. The first level is called “Basic Edits” which includes color and exposure correcting, as well as ensuring overall consistency in the look of the photos throughout the shoot. The second level is called “Retouching / Advanced Edits” which include smoothing out of blemishes and skin, reduction of stray hair and brightening of eyes and teeth. Retouching / Advanced Edits is an additional cost and is not required but you may request the service. Please check with us for current market rates. After your photos have been delivered, feel free to give us specific comments and we can make the complimentary change for you. After two rounds of revisions, any more requested changes many be subject to additional costs.

What Music will be playing in my video?

We choose music to fit the mood of the video from the music licensing site Music Bed. There has been a huge crackdown online with music licensing, so if you want your video public you need to use licensed music otherwise it is illegal no matter what anyone tells you. The cost to license songs from Music Bed are typically paid for by us, but if you're unsure please inquire with us. If you don't like the selections from MusicBed, we can use any songs you like but the video will have to be kept private.

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